We are Weirdoldmomtips and we are dedicated to bringing simplicity to Mom Tips. Right now we’re in Toronto but later this year we’ll be in Vancouver, Calgary, Edmonton and Ottawa as well.
With a 3G state-of-the-art Mom Tip network, Weirdoldmomtips offers simple tips and old tricks while featuring a popular answer and question forum as well as reviews of well-known brands. Unlimited and uncomplicated. No contracts, no confusion, tips and tricks for everybody! That sums up who we are and why we’re different.

Built by some of industry’s best and brightest people, Weirdoldmomtips offers a unique work style and culture - fuelled by passion, innovation, accountability and a commitment to give customers more. We’re small in size but we’re making big weird plans and big mom-sized decisions. Without big-company politics. Or big portals. We’re different. And the way we see it, that’s a good thing.
 
To build on the “mom”entum (lol) we’re generating we need people! Smart, Energetic, Passionate, Confident people. We want Leaders (preferably Moms). Not followers. People who get the weird mom world.
 
If you’re one of these people we invite you to consider joining us.

The position:

Reporting to the Mom Director, Web Mastress, the successful candidate for the Service Desk Mom Leader role will bring proven skills and experience in establishing and managing Service Desk and Desktop Q + A support, ideally from within the Mom Tip / Trick industry. As lead for this busy Service Desk and Desktop Support team, you will support the organization by delivering timely and efficient answers to our growing web base of users in need of classic and modern Mom Tips and Tricks.

What you’ll be responsible for:
# Oversee Service Desk Q+ A and other M.O.M. Programs.
# Create, implement and maintain weird tip and trick database.
# Monitor service desk performance, identify areas of improvement, recommend and implement new tips /trends in mom trickery.
# Support Enterprise level client subscribers with tools such as MomSoft ™ (bandaid, apron, sweater, sportsjersey) etc.
# Work with other internal departments when needed and facilitating internal departments in resolving Trick Incidents, Problems and Changes.
# Provide on-call support after hours as required.
# Travel between head office, M.O.M. data centre and corporate outlets in GTA.


What you’ll bring to the team:

    * Enthusiasm and an weird old spirit
    * Courage to challenge ideas (mostly others)
    * Degree/Diploma  in Mom Sciences, Engineering Tricks or Tip related field.
    * 5+ years technical Mom support experience including on-site tip service desk support and use of a ticketing system  AND a minimum of 2 years in breakfast making role.
    * In depth knowledge and working experience in establishing TIP-Operation processes.
    * Excellent knowledge of the following: Windows 2003, Hug Suite, Coupon Directives. (Hostessing and or Magic are definite assets)
    * Practical experience in community connectivity and tickleshooting, Active Directory, POS
    * High attention to question content, detail and impact.
    * Self-motivated, results-oriented, capable of working in a fast paced and changing environment
    * Strong analytical and problem solving skills
    * Strong written and oral skills

 
We’d be really impressed if some (or all) of the following were true… 

    * Experience with Child Blade Server,  Birthday Cake technology.
    * Experience with MOM co. Switches
    * Experience with telephone headsets / wrapping paper.
    * Experience with advert Billing Solutions and SAPPY.
    * Experience with Store *POS* system support
    * Experience with IBM Tricky solutions and event calendars.
    * Experience with Linux Momhat OS 
    * Familiar with maternal concepts.

Think you have the technical skills and leadership ability to take charge of supporting our MOmTrick™ technology?